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Terms and Conditions
You hereby certify that you have a valid prescription for the contact lenses that you are ordering. You represent and warrant to Lensplanet.com by placing an order that your information you enter into the Site is valid and true and matches exactly your prescription as provided by your eyecare provider. You understand that as a replacement contact lens supplier, Lensplanet.com will not fulfill your order unless you have a valid prescription.

Prices of goods and services and delivery and other charges displayed on the Lensplanet.com website are current at the time of display.

These prices are subject to variation without notice. We will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free. However, once an order is placed, that price will apply even if the rates change before delivery.

Orders will not be dispatched until payment in full has been received and Lensplanet.com is satisfied with the integrity of the order. Without limiting the operation of any other Terms and Conditions herein, Lensplanet.com is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product. We reserve the right not to provide goods or services, terminate membership accounts, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.

Returns Policy

Cancelling an Order

We want you to be entirely satisfied with both your purchase and the service you receive from Lensplanet.com. You may cancel your order (or any items within your order) at any time up to 7 days after you have received the goods, as long as the goods are unopened, unused and are still in their original packing. You do not have to give a reason for canceling your order during this period. You will be responsible for the cost of packaging and returning your order. You will receive a full refund of your order, less a nominal charge of £4.00 within 30 days of advising us of your intent to exercise your right to cancel your order. This is the maximum period allowed by law. The actual period between cancellation and refund is likely to be significantly shorter. Please note - Items which are being returned for a full refund under your right to cancel your order should be unopened, in their original packing and should not have been used. To see how to cancel an order, see the section below on Making a Return.

Lost Goods

If the products you have ordered are returned to us as undeliverable by the postal service, we will endeavour to contact you by email for confirmation of the delivery address. If no reply is received within a reasonable period and in any event within 30 days of the return of the goods, then a refund will be made within 30 days. If you don't receive your order within 14 working days of the shipment date, we will ship you a replacement.

Goods Damaged or Faulty on Delivery

You may return damaged or faulty goods within 7 days of receipt. In the unlikely event you receive a defective lens, do not throw the lens away. It may need to be returned to the manufacturer for analysis. Provided the lens manufacturer agrees the lens is defective, a replacement lens will be issued at no cost. Please note that defective lenses may only be exchanged for the exact same lens and prescription. We cannot issue refunds for defective items. To see how to return a damaged order, see the section - Making a Return.

Making a Return

Ensuring that our customers are 100% satisfied is of the utmost importance Lensplanet.com. If you want to cancel your order or refund or exchange because an item is faulty or damaged, please send an email to support@lensplanet.com with the Order number, the title and the reason for the return. We will then get back to you via email with the details of the address for making the return. Please package your return carefully to ensure your lenses are not damaged in shipment – we cannot issue credit for items damaged in transit to our office. Also, to ensure safe delivery, you should ship your package using a trackable carrier (we recommend Recorded Delivery). We are unable to issue credit for packages lost in transit to our office.

Customs Duties, VAT & Other Taxes

Please note that you may be subject to import duties, taxes and VAT levies once a shipment reaches your country. We are not responsible and have no control over these charges. Any such charges are to be borne by you, i.e. the customer.

All disputes shall be settled within the exclusive jurisdiction of the courts of Jersey, Channel Islands.

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Any questions or queries contact us at info@lensplanet.com
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